It was never going to be easy to succeed Tony Hsieh, the celebrated CEO of Zappos, who turned a tiny online shoe seller into a $1 billion behemoth through an obsessive focus on corporate culture and happy employees. But Kedar Deshpande took over at a particularly fraught time. Zappos, which is owned by Amazon, was already navigating remote work and grappling with pandemic-driven changes in how people shop when Hsieh abruptly retired in August after two decades, which led Deshpande to be named CEO. Then in November, tragedy struck: Hsieh,Read More