Dr. Upinder Singh, the chief medical officer for Astrana Care of Nevada, outlined the strategies of the health care provider with focus on patient care.

“A lot of health care companies are focusing on Medicare Advantage plans,” Singh said. 

“Astrana’s focus is on the whole family, and the whole body. We are as focused on commercial patients as on Medicare Advantage patients. There are a lot of younger people, too, and they need medical care, too. We want to be a solution for the community, and the whole family and body.”  Singh said Astrana trains the entire team of employees from front office to back office on customer satisfaction. “The first impression can sometimes be the last impression,” Singh said. “If the person answering the phone is not courteous, not knowledgeable and not accommodating, that will leave a bad taste in that person’s mouth even if it may be the best doctor. We believe in a total team approach. We take pride in training the front desk, the back office and medical assistant because just having good doctors is not enough.”

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